The Fireplace Factory Customer Policies

Privacy Notice

The Fireplace Factory knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting, you are accepting the practices described in this Privacy Notice.

What Personal Information about customers does The Fireplace Factory collect?

The information we learn from customers helps us personalize and continually improve your shopping experience at

Here are the types of information we gather:

Gender, Name, Email, Address, Telephone/Mobile Number

Information You Give Us:

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.

Automatic Information:

We don’t use automatic information such as ‘cookies’ to store information.

E-mail Communications:

To help us make e-mails more productive to improve service and your shopping experience, we sometimes may send you email updates of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts please send us an email to notify us that you do not wish to receive further emails.

Does The Fireplace Factory share the information we receive?

Never! We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How secure is information about me?

Your personal details are stored in a secure area accessible only by the store administrators. We do not take any form of Credit Card information from you directly. All online payments are currently handled by PayPal.

What information can I access?

The Fireplace Factory gives you access to all the information pertaining to your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions

If you choose to visit, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the “Contact Us” link on the top menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

The information you provide us is limited to that outlined above, which you provide us with at the time of purchase. This is the minimum information required to complete your order. If you do not want us to retain this information after your order as been completed please inform us of such in the Comments box provided when completing your order.


Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link on the top menu. Or you can email us at: The Fireplace Factory Sales

Shipping & Returns

What is your delivery charge?

 Delivery is from €50 to anywhere in Ireland, regardless of the order size.

What areas do you deliver to?

 We deliver to every part of mainland Ireland, even the remotest parts.

What kind of delivery service can I expect?

 We  rarely  use couriers and nearly all our deliveries are carried out by our own staff which means you can expect a very good service. You will have plenty of notice and ongoing communication with the driver on your day of delivery. To keep the cost of the service so low many deliveries are carried out by a single driver. He will nearly always be able to deliver your items onto your property without any assistance. 

How long will it take for my delivery to arrive?

Once stocks are checked delivery is normally between 3-5 days. If there is a delay with stock dates a member of our team will be in touch. 

When do you deliver?

We deliver 6 days a week. We always try to arrange a day and time that is suitable for you. You will be contacted 1-2 days in advance to arrange an approximate delivery time with you. Evening deliveries can often be undertaken although they cannot be guaranteed. It is important that there will be someone at home at a time agreed with us as we may not be able to wait. If re-delivery is required then there may be a charge for this and it may take up to 5 days to arrange a new delivery date.

Can I collect my purchases?

You can collect your items at our showrooms in Wilkinstown, Navan, Co. Meath C15D63C you just need to select this on your order. Collection stock will only be held for 5 working days and if the item is not collected your order can be cancelled.

Conditions of Use


1.1 Any quotation relating to goods supplied by The Fireplace Factory and any catalogue, mail shot, email or other advertisement of such goods shall constitute an invitation to treat only and not an offer to contract. Any order placed by a Buyer with The Fireplace Factory for goods (including orders for goods on approval) shall be accepted entirely at the discretion of the The Fireplace Factory and, if so accepted will only be accepted upon these Conditions.

1.2 These Conditions shall override any contrary, difference or additional terms or conditions contained or referred to in a Buyer’s order or in any other correspondence or documents from that Buyer and no addition, alteration or substitution of these conditions will bind the The Fireplace Factory or form part of any Order unless expressly accepted in writing by a person authorised to sign on the The Fireplace Factory’s behalf.

1.3 A Buyer’s order shall be deemed to have been accepted by The Fireplace Factory upon: –

1.3.1 acceptance by The Fireplace Factory of payment in cleared funds for the Goods; or

1.3.2 dispatch to the Buyer of a note advising that the Buyer’s Order has been recorded and will be fulfilled once the Goods, to which the advice note relates are available; or

1.3.3 delivery of Goods to the Buyer or to some person firm or company authorised to collect or receive the Goods on the Buyer’s behalf.

1.4 Each order which is so accepted shall constitute an individual legally binding contract between The Fireplace Factory and the Buyer.


2.1 Unless expressly stated otherwise in the Order, all Goods are sold by description and not by sample, even if samples are provided.


3.1 Unless otherwise agreed with the Buyer, The Fireplace Factory shall effect delivery of Goods at the Buyer’s expense.

3.2 Delivery of the Goods shall be deemed to have taken place when the Goods reach the Buyer’s place of business or the place designated by the Buyer for delivery of the Goods. In all circumstances, including Goods carried by The Fireplace Factory’s nominated carriers, delivery shall take place when the Goods come within the possession or control (actual or constructive) of the Buyer.

3.3 Risk in the Goods shall pass to the Buyer immediately the Goods are delivered to the Buyer or its Representative, notwithstanding any failure by the Buyer or its representative to endorse its acceptance and The Fireplace Factory shall not have any responsibility in respect of the safety of the Goods thereafter, notwithstanding that the ownership of the Goods shall not have passed to the Buyer. Goods damaged by the Buyer its servants or agents whilst loading and unloading are the responsibility of the Buyer. The Buyer shall be responsible to insure the Goods against all risks.

3.4 The Fireplace Factory reserves the right to make deliveries by installment in all cases. Where Goods are delivered by installment, the Buyer shall not be entitled to treat defective delivery in respect of one or more installments as a repudiation of the whole of the Order nor to defer payment for any previous installment.

3.5 Every effort shall be made by The Fireplace Factory to dispatch all the Goods in good condition and on time. Any time or date for delivery given by the Company is given in good faith but is an estimate only. Events beyond The Fireplace Factory’s control by which availability of the Goods, delivery, or the transportation of Goods should be made impossible or essentially difficult shall entitle The Fireplace Factory to cancel the Contract or to postpone delivery until such hindrance may be overcome. The Fireplace Factory shall also be entitled to cancel the Contract if such hindrance or difficulty causes expense, which cannot reasonably be deemed by The Fireplace Factory to be acceptable to it. The term “hindrance” shall be regarded as including official acts, availability of raw materials, availability of the Goods, difficulty in production and/or transport, strikes, lockouts or destruction of the Goods in transit or for any reason.

3.6 The right to cancel the Contract shall at all times be available to The Fireplace Factory, if essential changes in the business situation of the Buyer are considered by the Company to have taken place.


4.1 The Buyer shall inspect the Goods immediately upon delivery and within four days of delivery (time being of the essence) give notice in writing to the Company of any alleged shortages in the Goods or of any defect or damage to the Goods or of any other matter or thing by reason whereon the Buyer alleges that the Goods are not in accordance with the Order. If the Buyer shall fail to give such timeously, then the Goods shall be conclusively presumed to be in accordance with the Order in all respects and the Buyer shall not thereafter be entitled to reject the Goods or to claim from the Company in respect of any shortage, damage or other defect in the Goods.

4.2 In the case of damage or other defect in the Goods, which was not apparent on reasonable inspection, notice shall be given to The Fireplace Factory within four days after discovery of the damage or other defect, provided this is discovered within 28 days of delivery of the Goods and subject to this relaxation, Clause 4.1 shall apply.


5.1 Notwithstanding delivery and passing of risk in the Goods, or any other provision of these conditions, property in the Goods shall not pass to the Buyer until The Fireplace Factory has received in cash or cleared funds payment in full of the Price and of all other sums plus VAT which may be due by the Buyer to The Fireplace Factory at the time and the Price and all taxes and duties are paid in full.

5.2 Until the property and the Goods passes, the Buyer shall keep the Goods free from any lien, charge or incumbrance and the Company may at any time require the Goods to be returned to it by the Buyer and if such requirement is not met within three days of demand for return to it, The Fireplace Factory may take possession of the Goods and may visit (and is hereby authorised to enter) any premises of the Buyer or third party where the Goods are kept for the purpose of taking possession of the Goods.

5.3 Until such time as property in the Goods passes to the Buyer, the Buyer shall hold same as The Fireplace Factory’s fiduciary agent and custodian and keep them separate from its property and from that of third parties and properly stored, protected and insured and identified as the property of The Fireplace Factory. If the Buyer shall sell or otherwise dispose or process the Goods (or any part thereof) it shall receive and hold as trustee for The Fireplace Factory the proceeds of such sale, disposal or process or other monies derived from or representing the Goods (or any part thereof) (including insurance proceeds) and shall keep such proceeds or other monies separate from any monies or property of the Buyer and/or third parties, and shall as soon as possible after receiving the same pay such monies to The Fireplace Factory or into a separate account in trust for The Fireplace Factory.

5.4 The Fireplace Factory shall be entitled to sue for the Price charges expenses and VAT once payment is due in terms of Clause 6.4, notwithstanding that the property in the Goods has not passed to the Buyer.


6.1 The Price shall be calculated by reference to the Price quoted by The Fireplace Factory or, where no price has been quoted (or a quoted price is no longer valid), the price listed in The Fireplace Factory’s Price List current at the date of delivery of the Order plus Value Added Tax at the rate applicable, where applicable and/or other taxes, duties and appropriate other charges and as shall be specified in the invoice. Unless otherwise agreed with the Buyer, quotations are valid for 30 calendar days from the date of quotation.

6.2 The Price shall be payable in the currency stated in the contract and invoice free of all charges to The Fireplace Factory . Every effort shall be made by The Fireplace Factory to deliver the Goods at the price quoted, however, The Fireplace Factory reserve the right to alter the price in the event of any increase in import duty, tax variation, freight or carriage charges or insurance charges or any other charges to which the Goods are subject, which increase shall be for the Buyer’s account and the Buyer shall also bear any increase in Price brought about by the revaluation or devaluation of the currency of any country from where the Goods are being imported or originate.

6.3 All invoices shall be paid by the Buyer within 30 calendar days of the date of delivery of the Goods or the date of the invoice whichever shall be the earlier (the Due Date). The Fireplace Factory reserves the right to dispatch further invoices to the Buyer in respect of increases or other charges payable pursuant to these conditions and not ascertainable at the time of dispatch of the original invoice.

6.4 The Price and any increases and any other charges and value added tax at the rate applicable shall be paid in full by the Buyer to The Fireplace Factory and shall be so paid on or before the date shown on the Invoice, as the Due Date for the payment unless otherwise agreed in writing between The Fireplace Factory and the Buyer.

6.5 If the Price is not paid in full by the Due Date:-

6.5.1 the provisions of the European Communities (late payment in Commercial Transactions) regulations 2002, Statutory Instrument No. 388 of 2002 and any amendments thereto from time to time shall apply and interest will be payable pursuant to the terms of the Statutory Instrument and

6.5.2 The Buyer shall reimburse to The Fireplace Factory (on a full indemnity basis) all costs and expenses incurred by the Company in connection with the recovery of any monies due to The Fireplace Factory.

6.6 Without prejudice to 6.5.2 it is hereby expressly stated that timeous payment of the Price is of the essence of the Order and if the Buyer fails to make timeous payment The Fireplace Factory may at its option either suspend all further deliveries of Goods under the Order or otherwise until payment the Price, charges interest and Value Added Tax is made in full or The Fireplace Factory may cancel the Order and subsequent Orders so far as Goods remain to be delivered.

6.7 Payments made by the Buyer to The Fireplace Factory shall be applied by The Fireplace Factory to Invoices, and to Goods listed in Invoices, in such order or manner as The Fireplace Factory shall at its entire discretion think fit.

6.8 Except with the express agreement in writing of The Fireplace Factory no deduction shall be made by the Buyer for any payment for Goods for or on account of any matter or thing whatsoever including, but not limited to any set off, compensation, counterclaim or present or future taxes.


7.1 The Company warrants that: –

7.1.1 it has the right to sell the Goods

7.1.2 the Goods shall correspond with their description as set out in the documents issued by it, unless the Buyer is specifically advised by The Fireplace Factory to the contrary, prior to delivery of the Goods.


8.1 The Fireplace Factory’s liability under Clause 7 shall be to the exclusion of all other liability to the Buyer, whether contractual, torturous, delictual or otherwise for defects in the Goods or for any loss or damage caused by the Goods, and all other conditions, warranties, stipulations and other statements, whatsoever concerning the Goods, whether express or implied, by statute, at common law or otherwise howsoever, are hereby excluded; in particular (but without limitation of the foregoing) except as set out in Clause 7.1, The Fireplace Factory grants no warranties regarding the fitness for the purpose, performance, use, nature or merchantable quality of the Goods, whether expressed or implied by Statute, at common law or otherwise howsoever.

8.2 In no circumstances shall The Fireplace Factory be liable to the Buyer or any third party, in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and, whatever the cause thereof: –

8.2.1 for any increased cost or expense to the Buyer

8.2.2 for any loss of profit, business contracts, revenue or anticipated savings, or

8.2.3 for any special indirect or consequential damage of any nature whatsoever arising directly or indirectly out of the provision by The Fireplace Factory of the Goods or any failure or defect therein or of the performance, non-performance or delayed performance by The Fireplace Factory of the Order.

8.3 The Fireplace Factory’s liability to the Buyer in respect of the Order, in contract, tort (including negligence or breach of statutory duty) or howsoever otherwise arising shall be limited to the Price.


9.1 The Fireplace Factory shall not be responsible for any delay or failure to fulfill any of its obligations under the Order nor be liable for any loss or damage suffered or incurred by the Buyer or any third party by reason of any delay in delivery of the Goods or any part thereof caused directly or indirectly by any act of God, war, government or parliamentary restriction, import or export regulation, strike, lockout, trade union dispute, fire, theft, flooding, breakdown of plant or premises, failure of computer system or supplies or by virtue of transportation problems or any other cause whatsoever beyond the control of The Fireplace Factory.


10.1 The Buyer shall indemnify The Fireplace Factory in respect of all loss, damage or injury occurring to any person, firm, company or property, and against all actions, suits, claims and demands, charges or expenses in connection therewith for which The Fireplace Factory may become liable in respect of the Goods in the event that such loss, damage, or injury shall have been occasioned by the negligence or breach of duty of the Buyer.


11.1 In the event of the Buyer committing any breach of any term or provision of the Order (including, for the avoidance of doubt, these conditions), going into liquidation, having a receiver, examiner or other similar officer appointed over the whole or any part of its assets, becoming bankrupt or apparently insolvent or granting any trust deed or entering into any composition or similar arrangement with its creditors, or if any circumstances arise which, in the sole opinion of The Fireplace Factory render any of the foregoing likely to occur, then The Fireplace Factory shall be entitled, without notice and without any liability whatsoever, to terminate the Order forthwith and to enter the Buyer’s premises for the protection, removal, realization and disposal of any of the Goods in which the property shall not have passed to the Buyer in accordance with these conditions. The Fireplace Factory shall also be entitled to cancel all Orders or any part thereof remaining unfilled between The Fireplace Factory and the Buyer and to sell to any other party or otherwise dispose of and deal with the Goods.

11.2 Termination of the Order shall not discharge any pre-existing liability of the Buyer to The Fireplace Factory and on such termination The Fireplace Factory shall be entitled to recover from the Buyer such loss or damage as The Fireplace Factory has suffered by reason of such termination.


12.1 No failure or delay by The Fireplace Factory to exercise any right, power, remedy or privilege shall operate as a waiver of the same.

12.2 If any term or provision of these Conditions shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of these Conditions, but the validity and enforceability of the remainder of these Conditions shall not be affected.

12.3 Any notice or other communication required or permitted to be given by The Fireplace Factory to the Buyer or visa versa, under these Conditions shall be in writing and sent, in the cases of notices to The Fireplace Factory to the address given in these Conditions (or such other address as may be intimated to the Buyer from time to time) and, in the case of notices to Buyers, to that Buyer’s last known address. Notice and other communications shall be sent by registered post, facsimile transmission, email or delivered by hand and shall be deemed to have been received, in the case of registered post at the time of delivery, on the facsimile transmission on the completion of the transmission by email on receipt of the email and on delivery by hand at the time of delivery. The Buyer shall keep The Fireplace Factory advised of all changes of address.

12.4 The amount of any sum due by the Buyer to The Fireplace Factory under the Order shall be sufficiently ascertained by certificate under the hand of a director or any other authorised signatory of The Fireplace Factory and such certificate shall be final and binding on the Buyer for every purpose.

12.5 The Fireplace Factory shall be entitled in its entire discretion to alter these conditions or any of them at any time or from time to time, whether by way of variation and/or substitution and/or deletion of the subsisting conditions and/or adding new conditions and these conditions as so altered shall apply to Orders whether current at the time or entered into thereafter provided always that in the case of each Order then current, one month’s prior notice in writing shall be given by The Fireplace Factory to the Buyer stating the amended conditions of supply of Goods and the effective date thereof.


13.1 These Conditions or any Order of which they form part shall be governed in all respects by the laws of the Republic of Ireland and The Fireplace Factory and the Buyer each hereby irrevocably agree to submit to jurisdiction of the Irish Courts.